Data Structure of Order Exports from Manage Database
Below is the structure of the data when you export order data from the "Manage Database" area of the cart.Order DateOrder IDOrder StatusPayment StatusCustomer NameCompany NameBilling Address 1Bill ...
View ArticleAbandonded Orders
In most cases when an order is abandonded, it's due to the customer having to go through too many steps or screens to checkout. You'll want to eliminate those steps, if possible, to ensure that ...
View ArticleConnect to QuickBooks Online
(If you have QuickBooks Desktop Connect please see our article on setup here: QuickBooks Desktop) You will need to have an Intuit account before setting up Pinnacle Shopping Cart ...
View Article"Remove all products except for" SQL query
If you ever need to remove a large number of products, but don't want to take the time to go through each page in your admin area, you can easily run a SQL query to do this. You would run the foll ...
View ArticleDatabase error when you click Print Receipt on an order - occurs when you...
There is a known issue in 3.7.12 where you can get a database error when you click 'Print Receipt' on an order. This only occurs on carts whose database has a prefix. The attached file will fix th ...
View ArticleAdmin User Email Notifications
If you would like to change the type of email notifications the admin of the cart receives please follow the instructions below:1) When logged into the admin area, click Cart Settings > Manage ...
View ArticleWe are sorry, but there no available shipping methods for your order
This is an error that shows up during the checkout process when shipping is enabled, but there are not any shipping methods setup for the current order. This can be because of the order's address ...
View ArticleWhere can I find a reliable Merchant Account / Gateway Provider?
We have partnered with e-OnlineData to assist our customers in getting both a Merchant and Payment Gateway account in one package. The largest Reseller of the authorize.net gateway, you will get ...
View ArticleUpdated FedEx API and Shipping Set-up
**As of July 1st 2012 you will have to replace all FedEx methods by removing the old ones and reconfiguring with the new ones. This will only occur if you have upgraded from Pinnacle Cart v ...
View ArticleTo connect Webgility/eCC service to your Pinnacle cart
To connect Webgility/eCC service to your Pinnacle cart, follow these steps: 1. Go to Webgility.com and set up your free trial. After you have signed up, log back in and fo ...
View ArticleTroubleshooting Stone Edge
Below is a list of things to check in your cart and Stone Edge before contacting technical support.1. Stone Edge will not work unless you have ssl installed be it shared or dedicated.2. Make sur ...
View ArticleCCS (Credit Card Storage) fix for 3.7.8 r.750
If you are using CCS (Credit Card Storage) on a 3.7.8 r750 Pinnacle Cart you will need to upload the attached file to fix a bug that we have acknowledged. Download the attached file (admin_order. ...
View ArticleCan I get credit card information sent to me via e-mail?
Yes, you can get this information sent via e-mail, though we STRONGLY advise against it. For security reasons, the cart does not come ready to perform this function. To stay within VISA CISP r ...
View ArticleAdding an SSL Trust Logo - Geotrust SSL's
To install the QuickSSL Premium True Site Seal, simply add the following lines to each web page on which you want the True Site Seal to appear:<!-- GeoTrust QuickSSL [tm] Smart I ...
View ArticleOrders in "process" status are not appearing in reports
Orders that are in the Process status are not considered complete and therefore will not show up in reports. Only orders with the order status of Complete will appear. You can search for orders wi ...
View ArticleHow do I search users?
1) To search users, follow the steps: 1. Go to Users & Orders, click Browse Users. The Users page will open, as shown in the image below. Note: You can also directly open th ...
View ArticleHow do I tell what promo codes have been used?
You can use the Reports feature to show what promo codes have been used.1) Proceed to Reports >> Reports2) Select Promo Codes Usage to show which codes have been used in the specified time p ...
View ArticleHow do I setup Quickbooks in 3.6.4?
If you are using Pinnaclecart version 3.6.3 please refer to the help article here to get the patch and steps to apply that patch. If you are using Pinnaclecart version 3.6.4 continue to the ste ...
View ArticleHow do I export data to QuickBooks?
If you are using a newer version of QuickBooks, you can export customer and order data using the Database Manager feature in Cart Settings. This will create a .csv file that can be imported into Q ...
View ArticleHow do I make my credit card page secure?
If you are a hosted client we will provide you with a Shared SSL free of charge. You will need to enter in the URL we provide you to your shared certificate in the Global HTTPS URL blank found in ...
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